Jornal Support - Byldya Support

If you need help with Jornal, email support@byldya.com.

Support can help with:

setup and onboarding questions
Apple Health or connected-device issues
food logging, barcode, meal-scan, recipe-scan, OCR, nutrition-source, or product-data quality problems
symptom, medication, reminder, or diary workflow issues
appointment prep, summary, or sharing issues
Personal Medical Workspace, Evidence Pack, medical-document, report, or questionnaire issues where those features are available
saved Insight graph pages in clinician PDFs
Event Prep plan, dashboard, timeline, or summary issues
food-entry review and weekly summary notification issues
export, backup, archive, restore, or import problems
privacy and data-handling questions
bug reports and feature requests

Start with these guides

You may find the fastest answer in the help center:

What to include in a support request

To help resolve issues faster, include:

your device model
your iOS or iPadOS version
your Jornal app version
a short description of the issue
the steps you took before the issue happened
screenshots or screen recordings if helpful

For export, backup, restore, or import issues

It also helps to mention:

the file type you used
whether the file was created in Jornal
whether the issue happened during export, share, import, or restore

For archive file issues

If the issue involves archives, it also helps to include:

whether you were creating an archive, opening Saved Archives, importing an archive, or pruning older entries after export
whether the archive file was newly created on this device or copied from elsewhere
whether the issue happened before unlock, after entering the password, or while reviewing included records

For appointment prep or review issues

If the issue involves summaries or review tools, include:

which feature you were using, such as Appointment Prep, Weekly Summary, saved Insight graph pages, note structuring, or product-data review
whether the problem happened while saving, editing, reviewing, or sharing
whether the issue affected one record or multiple records

For Personal Medical Workspace or connected-device issues

If the issue involves the Personal Medical Workspace or a connected measurement device, include:

the area you were using, such as Medical overview, an Evidence Pack, documents, reports, or Health Measurements
whether the record was entered manually, imported, read from Apple Health, or received from a connected device
whether the problem occurred during connection, import, review, correction, preview, export, or sharing
the device model or file type involved, without including more health detail than the issue requires

For food lookup, product data, or review prompt issues

If the issue involves food data, include:

whether you used search, barcode scan, nutrition-label scan, Scan Meal, recipe scan, or manual entry
the scan language selected and whether Jornal showed direct or fallback OCR support
the source badge, confidence label, or product-data screen you saw, if one was shown
whether the issue involved a Food Review Prompt, diary banner, or reminder notification
the point where capture stopped, without sending food names, values, meal photos, or diary details unless support asks for a minimum example

For Siri or Shortcuts issues

If the issue involves a Siri or Shortcut action, include:

the action category, such as water, saved meal, symptom, medication use, or journal entry
whether the matching Siri & Shortcuts control was enabled and the diary section was visible
whether Jornal authentication or an Apple permission was requested
the device model, iOS version, Jornal version, selected app language, and step where the action stopped

Do not send dictated text, Shortcut exports, record names, amounts, or credentials unless support asks for a minimum example.

For Event Prep issues

If the issue involves Event Prep, it also helps to include:

whether the problem happened while creating a plan, editing targets, adding prep notes, reviewing the dashboard, or generating the summary
which prep window or dashboard view you were using
whether the issue affected one plan or multiple plans

Response expectations

We aim to reply within 3 to 5 business days. More complex issues may take longer if they require reproduction, screenshots, attachments, or deeper troubleshooting.

Privacy note

Please do not send more health information than necessary. If you are reporting a health-data bug, share only the minimum detail needed to explain the problem.

Support emails and attachments may be retained for troubleshooting, product improvement, recordkeeping, and legal compliance.

Medical and emergency issues

Jornal support cannot provide medical advice.

Do not use support email for emergencies, urgent symptoms, medication emergencies, or time-sensitive treatment decisions. If you think you may be experiencing a medical emergency, call local emergency services immediately and contact a licensed clinician.